Frequently Asked Questions

Most "personalized" skincare companies use questionnaires about your current skin condition or simple skin type assessments.

BYOSOM analyzes your actual DNA — the permanent genetic blueprint that determines how your skin ages, processes ingredients, and responds to environmental factors. This means our recommendations are based on your biological reality, not temporary surface conditions.

We analyze key genes that control your skin's fundamental functions:

1. MMP1 and MMP3: Control collagen breakdown rates
2. SOD2 and GPX1: Manage antioxidant defense systems
3. AQP3: Regulates skin hydration and barrier function
4. COL1A1: Influences collagen production
5. NQO1 and CAT: Additional antioxidant processing genes

These genes directly impact how your skin ages and how it responds to various skincare ingredients.

BYOSOM uses the same FDA-approved genetic testing technology employed by pharmaceutical companies and major medical institutions.

Our CLIA-certified partner laboratory maintains >99% accuracy rates for genetic variant detection.

However, it's important to understand that genetics represent approximately 60% of your skin's aging process, with lifestyle and environmental factors accounting for the remaining 40%.

We provide a simple at-home collection kit with detailed instructions. The process involves:

1. Cheek swab collection: Use the provided sterile swabs to collect cells from inside your cheek
2. No preparation required: Unlike some tests, you don't need to avoid eating or drinking beforehand
3. Quick and painless: Collection takes less than 2 minutes
4. Secure packaging: Use the prepaid envelope to send your sample to our lab

Yes, completely. The collection kit includes:

1. Sterile, medical-grade swabs
2. Individually sealed packaging
3. Clear, step-by-step instructions
4. Contamination-proof sample containers
5. FDA-approved collection materials

The process is non-invasive and poses no health risks.

We provide backup swabs in every kit. If you're concerned about collection quality, contact our customer support team immediately. We can provide guidance or send a replacement kit at no additional cost.

Our lab will also contact you if your sample quality is insufficient for analysis.

Our typical timeline is:

1. Sample processing: 3–5 business days after lab receipt
2. DNA analysis: 7–10 business days
3. Report generation: 2–3 business days
4. Total time: 14–21 business days from when we receive your sample

You'll receive tracking updates throughout the process via email and our secure online portal.

Yes, you'll receive:

1. Confirmation when your sample arrives at our lab
2. Updates when analysis begins
3. Notification when results are ready
4. Access to a secure online portal to view your progress

BYOSOM employs bank-level security measures:

1. 256-bit SSL encryption for all data transmission
2. HIPAA-compliant data storage and handling
3. Multi-factor authentication for account access
4. Restricted access protocols — only authorized personnel can access genetic data
5. Regular security audits by third-party cybersecurity firms
6. Automatic data backup with disaster recovery protocols

You own your genetic data completely.

BYOSOM acts as a secure custodian. We never sell, rent, or share your genetic data with third parties without your explicit consent.

You can request deletion of your data at any time.

Multiple layers of protection safeguard your genetic privacy:

Federal Protections:

1. GINA (Genetic Information Nondiscrimination Act): Prevents health insurance and employment discrimination based on genetic information
2. HIPAA compliance: Medical-grade privacy protections for health information

BYOSOM Policies:

1. No data sharing with insurance companies
2. No data sharing with employers
3. No data sharing with pharmaceutical companies without consent
4. No data sharing for law enforcement without legal compulsion
5. Anonymized data for internal research only (if you opt in)

No. GINA (Genetic Information Nondiscrimination Act) specifically prohibits health insurance companies from using genetic information to:

1. Deny coverage
2. Adjust premiums